The Quality Office ensures that all activities in the organization are carried out in accordance with International Standards. It is responsible for:

      1.The development and implementation of the following MCAZ Quality Management Systems:

1.1 ISO/IEC 17025:2005: the General Requirements for the Competence of Testing and Calibration Laboratories.

1. ISO 9001:2008: Quality Management Systems Requirements 

2. Ensuring compliance to the World Health Organisation Pre-qualification programme.

3. The Sample Repository Office as well as management of customer complaints, customer feedback and public perception surveys. 

MCAZ is committed to providing a high quality, accurate and timeous service to all our stakeholders. We constantly seek ways to meet and improve the requirements of all our customers. Your complaints, comments, suggestions and feedback are always welcome. We assure you that we shall respond to them quickly and effectively.

Click Here to download the forms

Customer complaints and Customer feedback forms can be submitted in person at the MCAZ reception, as mail at Medicines Control Authority of Zimbabwe, 106 Baines Avenue, P O Box 10556, Harare, Zimbabwe or as email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Sample Receipt forms have to be submitted in person with the samples to the MCAZ Samples Repository Office.